Privacy policy

This notice applies to all customers who book the service through Mateo Jakelic e.U. This policy is part of our compliance with the General Data Protection Regulation (GDPR).

We value the responsible use of personal information collected through our website, by phone, email or in person. The amount and type of information we receive from you depends on the information you provide through our contact forms or other communication methods.

Mateo Jakelic e.U. will only collect the information necessary to process your booking and will store all information securely. We will only share and use data if you have given us your consent.

This Privacy Policy, together with our Terms of Service, sets out what information you provide to us and how we process it.

Contact details:

E-mail: adrenalin@mtbslovenija.si,

Phone: +43 665 657 50822

What personal data do we collect?

Our website may ask you to provide us with information about yourself in order to improve your online experience and provide you with content that is best suited to your needs. Cookies (small text files placed on your computer) are used on our website. Most browsers allow you to reject or accept cookies. For more information, contact the software manufacturer, your company’s technology support, or your Internet service provider.

Cookies are used to improve your online experience and not to track visitors unless we obtain your permission to do so. If you visit our website to read or download information, most of the data collected is statistical and not personally identifiable. We use this information to improve the usability and appeal of our site.

We may also collect information by phone, email or through third party partners. This information will be stored as securely as data obtained online.

Customers can upload and share photos of their experiences through a shared Google Gallery. Mateo Jakelic e.U. may use these photos for promotional purposes unless we are specifically notified not to do so.

How do we use your personal data?

We use your information to respond to your inquiries, process your reservation and provide information about our services. We may also use them for marketing purposes unless you opt out.

We use personal data to provide services to customers, maintain customer relationships and other business activities.

Our website contains links to partner and affiliate sites. These sites have their own privacy policies and we are not responsible for them.

What personal information do we share?

We only keep your personal data for as long as is necessary for the purposes for which it was collected or as required by law. We do not share personal data with third parties, unless it is necessary to carry out our business, your requests or as required by law. We never sell your personal information.

Personal data may be transferred to our subsidiaries or affiliates if necessary to carry out our business or fulfill your requests. Information transferred to third parties for the smooth execution of your experience includes your name, telephone number, dietary requirements and medical conditions. With the electronic transmission of data through Mateo Jakelic e.U. you agree to cross-border data transfer.

We may contact you via email to evaluate your experience with us and to help us improve our services and for promotional purposes.

Collecting information to improve your user experience.

We may collect statistical information such as your IP address, operating system and browser type to understand how people use our site. This data does not identify you personally, but helps to improve your user experience. Cookies may be used for this purpose.

You can subscribe to our newsletter upon request or reservation. You can unsubscribe at any time via the link at the bottom of each newsletter. We need your name and email address to receive newsletters. This information is stored securely and will be deleted if you log out.

Agencies and third-party websites

If you provide information through a third party or agency, they have their own privacy policies and payment service providers. We are not responsible for them.

Website security

Our website uses encryption to protect your information. The browser checks the website’s digital certificate to ensure security. This protects your login information, credit card numbers, addresses and other secure information.

Payment service provider

Payments are processed by WooCommerce, our data security compliant payment service provider. WooCommerce is a fully approved Level 1 payment service provider, the highest level of compliance. We do not store any financial data.

Social networks

When you connect with us through social networks, their privacy policies apply. We are not responsible for them.

Your rights

You have the right to access the information we hold about you. You can request to be told why we keep it, to whom it has been disclosed and receive a copy of the data in a portable format. You have the right to request the updating, deletion or restriction of the processing of your data. You will not be subject to automated decision-making. If you have any concerns about the handling of your data, please contact us.